Digital Transformation

Foreword – Digital Transformation

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My new book “Digital Transformation: Evolving a digitally enabled Nigerian Public Service” is loading……

Digital TransformationFOREWORD: Companies across the globe and across all industries keep transforming their businesses to stay ahead of the game. Conversely, if a company does not see the need to change or does not make the right changes, it soon ceases to exist. As a result of economic and technical potentials, enabled by phenomena such as digital media, big data, mobile and cloud technologies, the need for change over the next twenty years will be bigger than in all of the last 300 years combined.

Change is no longer linear; it is exponential – and we are still at an early stage. It impacts companies’ strategies, structure, culture, products, services, processes, and people.

Overall, digital business is one of the fastest growing industries. Online sales, for example, increase by 40 percent every year. But not all companies in all countries benefit in the same way. Particularly the most advanced economies such as the UK, the US, South Korea, and Japan take advantage of this trend, whereas less developed countries are unable to leverage the potential appropriately.

Digital technologies also lay the foundation for a new industrial revolution. The German concept ’Industrie 4.0’, also known as ‘Smart Industry’, integrates manufacturing with state-of-the-art information and communication technology. This smart approach makes it possible to deliver products that are tailored to meet individual customer requirements – at low cost and high quality.

‘Industrie 4.0’ and the Internet of Things have become real game changers to many industrialized countries and open exciting new opportunities for countries worldwide. This great potential is why it is so important to put all our energy into digitization. How well a country manages to make progress in this area will decide its future – no more and no less.

The key question we have to ask ourselves is this: What makes some countries succeed in their digital transformation efforts where others fail? Before we can answer this question, we have to understand that digitization is not just about implementing new technology. It is about stakeholder management, intensive change management, and effective communication with all interest groups.

With his book about digitization in Nigeria, Jacobs Edo provides us with answers. His aim is to encourage stakeholders in public institutions to focus their efforts on creating more and better digital services. Far from just describing the benefits of digital transformation, this book also discusses important findings from a variety of successful digital governance initiatives across the globe. It also offers suggestions on how to increase the long-term digital readiness of Nigeria. In doing so, Jacobs Edo makes a valuable contribution towards ensuring a successful future for Nigeria.


Professor Dr. Axel Uhl is the deputy head of the institute for Business Information Technology at the Zurich University of Applied Sciences. His main areas of research are Digital Transformation, Business Transformation, Sustainability and Leadership. Before working at the University he had been in Senior Management roles at Allianz Insurance AG, DaimlerChrysler AG, KPMG, Novartis and SAP SE.


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